Return Policy
Antony Morato wants your shopping experience to feel clear and straightforward. If you need to return an eligible item, please review the policy below and contact our customer service team before sending anything back.
30 Days Free Returns
Antony Morato offers 30 Days Free Returns. Eligible items may be returned within 30 days from the date you receive your order.
To begin a return, you must contact customer service first so we can provide the correct return instructions and return details.
Contact Before Returning
Please do not send a return without contacting us first. Returns sent without customer service approval and instructions may not be accepted.
Email us at [email protected] before shipping any return.
Return Conditions
Returned items must meet the return requirements below. Items that do not meet these conditions may be refused or sent back to the customer.
- Items must be returned within the 30-day return window.
- Items must be unused, unworn, unwashed, and unaltered.
- Items must include original tags, labels, packaging, and accessories when applicable.
- Shoes should be tried on only on a clean, soft surface and returned with their original box when applicable.
- Items must be packed securely to help prevent damage during return transit.
Return Instructions
To start a return, please contact our customer service team at [email protected]. We will provide the correct return instructions and return details for your request.
Please include the following information in your message:
- Your full name
- Your order number
- The email address used at checkout
- The item or items you want to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Return Shipping and Refund Process
Return Shipping Cost
Antony Morato offers 30 Days Free Returns for eligible returns that are started through our customer service team. We will provide the appropriate return instructions after reviewing your request.
Refund Timing
Once your returned item is received and inspected, the refund process will begin. Refunds are processed within 3–15 days after the returned item is received and inspected.
Refunds are issued to the original payment method when possible. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items that have been worn, washed, used, altered, or damaged after delivery
- Items missing original tags, labels, packaging, or included accessories
- Items returned outside the 30-day return window
- Items sent back without contacting customer service first
- Items clearly marked as final sale or non-returnable at the time of purchase, if applicable
Exchange Requests
If you would like to request an exchange, please contact us at [email protected] before sending the item back. Exchange availability may depend on item condition, product availability, and return eligibility.
If an exchange cannot be completed, we may guide you through the return process for an eligible item.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact customer service as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos so we can review your request.
Please do not return damaged, defective, or incorrect items before receiving customer service instructions.
Final Sale Rules
If an item is clearly marked final sale, clearance final sale, or non-returnable at the time of purchase, it may not be eligible for return or exchange unless required by applicable consumer protection rules.
If you are unsure whether your item qualifies for return, contact us before sending it back.
Contact Information
For all return, refund, and exchange questions, please contact Antony Morato customer service at [email protected].
Returns sent without contacting customer service first may not be accepted. We are here to help you complete the correct return steps and review your request as smoothly as possible.
